Exchange Policy

Customers can exchange all products purchased from ENGINE.com.pk within 14 days of purchase only if:

• The item(s) are faulty, damaged, or defective upon delivery.
• The item(s) do not match the original specifications of the product or are different from what you purchased.

Please notify us within 24 hours of delivery by emailing online@engine.com.pk or calling 042-111364463 to raise a dispute. We will assess each dispute on a case-by-case basis to ensure fairness.

We will also send a replacement if we ship a defective, faulty, or damaged item. However, before processing any claims, you must email photographic evidence of the defective item to online@engineclothing.com within 24 hours of purchase.

Certain scenarios may make it difficult for us to support returns & exchanges, including;

• Exchange requests made outside the specified time frame.
• Damage due to product usage.
• Tampering with the product.
• Missing components from the package such as price tags, labels, original packing, freebies, and accessories.
• Undergarments: Exchanges or returns are not possible without the original packaging, except for tops and bodysuits.
• Packs: Packs of products (containing more than one item) are considered a single item and cannot be partially or individually returned.

CAN I EXCHANGE MY ITEMS AT ANY ENGINESTORE?

Yes, you can exchange items at any ENGINE store as long as the store has the section from which the garment comes (Men / Women or Juniors), except for factory outlets.

Please note that we do not offer exchange on accessories, perfumes and sales items.