WHAT ARE THE TYPES OF RETURN?
In case of in-store purchases, take your order and purchase receipt in electronic or paper format to any ENGINE store.
DO YOU WANT TO RETURN AN ONLINE ORDER?
All products purchased from www.engine.com.pk can be exchanged within 10 days of purchase only if:-
The item(s) is faulty, damaged or defective at the time of delivery.
The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased.
You must notify us within 3 days of delivery by writing to firstname.lastname@example.org or by calling at 0322 2364463, in case you want to raise a dispute. At ENGINE, we look at each dispute on a case-by-case basis and tries to be fair to both parties.
Replacement will be sent in case a defected/faulty/damaged item is shipped. You will be required to email photographic evidence of the defective item at contactus@ENGINE.com.pk, within 14 days of purchase before any claims can be processed.
There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:
- Exchange request is made outside the specified time frame.
- The product is damaged because of use.
- The product has tampered.
- Anything is missing from the package including price tags, labels, original packing, freebies, and accessories.
- Undergarments: cannot be exchanged or returned without the original packaging, except for tops and bodysuits.
- Packs: packs of products (containing more than one item) are considered to be one item, so their packaging may not be opened and they may not be returned partially or individually.
- Accessories: must be returned with the original packaging intact.
- Fragrances: must be returned in the original, sealed packaging.
HOW LONG DO I HAVE TO MAKE RETURNS?
The deadline for all returns is 14 Calendar days from the delivery date.
DO I HAVE TO PAY FOR RETURNS?
In-case you have received your exact order with correct items and sizes, you will have to pay the courier charges for all the returns to ENGINE.
HOW WILL MY MONEY BE REFUNDED?
Once the return has been approved and submitted to ENGINE(items must be in perfect condition and have their inside labels), you will receive the amount via Bank Transfer/ Discount Coupon.
WHEN WILL I RECEIVE THE REFUND FOR MY RETURN?
After the return is approved, you will receive a confirmation email indicating that the amount will be reimbursed via the same bank information you have provided at the time of order placement.
WHAT SHOULD I DO IF THE RETURN AMOUNT IS INCORRECT?
Contact our Customer Service department at contactus@ENGINE.com.pk or 0322 2364463 and we will resolve the problem as soon as possible.
www.engine.com.pk reserves the right to refuse returns requested or sent outside the set deadline, or for items that are not in the same condition in which they were received
DO YOU REFUND THE SHIPPING COSTS IF I RETURN ALL THE ITEMS IN AN ORDER?